An important part of understanding the sticky IT support agreement is defining what is included as a support request, compared to what is a content update.
A content update is anything that COULD be done by the client through the sticky IT CMS, but is instead given to the sticky IT staff to do. This includes text updates, image updates, uploading newsletters, etc…
A support request includes fixes for non-functioning website features, all website training, and any content updates that cannot be made through the sticky IT CMS.
For newer clients, the latest version of the sticky IT CMS gives the client the ability to update most of the content on the website. For older clients the sticky IT CMS is more limited, and therefore the client’s ability to make updates is also more limited.